How to Write a Customer Service Cover Letter


Customer service is an integral division of any business organization or company. It has variety of job positions and all the position has got the responsibility in dealing with customer of the company. Customer service employees are responsible for keeping the reputation of the business intact by taking care of the customer for attaining satisfaction. Therefore job competencies are considered as one of the important aspects in this field. Competencies could be highlighted in a resume along with a well formulated cover letter. Additionally, cover letter plays an important role at first instance for an employer to determine the true abilities, interest and approach of an applicant towards a customer service job.


Thus, while writing a customer service cover letter one must follow the below enlisted tips carefully.

  • Write the cover letter articulately. This is because; two of the most important skills for working in the field of customer service are to remain well informed and highly presentable. The cover letter would display both the skills if it could be presented articulately.
  • Directly get on the point. The cover letter of a customer service applicant must directly recite the reason of his interest for this particular job position and field.
  • Mention the indispensable qualifications and skills. One should represent all the skills and prior work experience in the field concisely and with relevance so that the prospective employer could easily determine the abilities of an applicant.
  • Be well organized and thorough. The cover letter should be well organized and a thorough representation of certain aspects likes interest, qualification and experiences. Moreover, the applicant must ensure to make all these points in alignment with the job demand.
  • Finally, a professional yet courteous approach has to be followed so as to receive an opportunity to face the challenges of customer service field.