Call-centre cover letters are letters defining and representing all call centre jobs. Call-centre or information outsourcing industry is a booming sector at present given its immense appeal and demand in the international market. Multitudes of people are striving to make a foothold in this region and therefore, cover letters assume a very important place in this context. The candidate is completely accountable for the letter he writes to the recruiter which makes it all the more necessary to know the intricacies of a formal cover letter.
A call-centre cover letter must specify the purpose and subject of the letter in the initial space. It must be written with an added flavour that would make it qualify as a personal resume. All the crucial information regarding the candidate’s past experiences must be outlined. It must be mentioned if the candidate has the special software specialization skills of a call centre agent. An ability to resolve customer problems effectively would be duly appreciated if given in the letter.
Hence a call-centre cover letter is characterised by the following points:
- It reveals the candidate’s telemarketing, typing, software application and interfacing skills.
- It provides an overview of the candidate’s tasks and operations.
Mr Daniel Andrews,
Hash back Pvt. Ltd.
Respected Mr. Andrews
I, Bill Washington would like to bring to your kind notice that I am interested in becoming the owner of the call centre currently owned by you in the Jack Street District of London. I was informed that you were interested in selling off the branch and I am sure I would be the right person to carry on the legacy of your popular call centre.
I currently own two call centres in London and have been in this field for over 12 years. I surely have done well as a call centre owner and this is reflected from the list of awards that I have received in the Multinational business market award functions held every year. You will definitely not regret handing over the ownership title to me anytime in the future. I am herewith attaching the list of call centre details already owned by me.
Tim villa, London
11th June 2011
Dear Mr Damon
Sir, I, Greg Black am interested in the job opening of the call center officer manager in your call center situated in London City. I have an excellent track record which stands me a good chance to grab this job and moreover I have quality experience as a call center office manager previously at Raymond BPO for a period of 2 years.
I have exceptional managerial skills and a way which helps me to get work done in the most time efficient manner. My interpersonal skills and leadership quality gives me the kind of edge and personality which is needed in the call center market. I am sure that I would be able to perform to the best of my abilities once you give me a chance to work with you. Looking forward for your positive reply.
Mr. Anthony Grand
High point call center
Grand road, 5th building
Dallas, United States of America
With reference to your advertisement in JobsNow on 2nd August, 2011, I John Gulliver would like to apply for the post of consultant in your call center. I am very pleased to bring to your kind notice that I have work experience in this field and I am very well versed with the job requirements.
I have earlier worked for 5 years on this post for ABC call center and I have been thrice given award of excellence for my work. I have also received formal training for the same purpose. I share great rapport with my team mates and have the capacity to understand ones requirement deeply hence, can give them good and wise consultation. I am attaching my C.V. along for my further details. A Xerox copy of my merit certificates is also enclosed.
Looking forward to work with your organization
Mr. Thomas frank
I Mickey Pullet will be glad to be a part of your reputed call center and employed as a quality assurance manager. I guarantee to work with utmost dedication and take the call center to a new scale with my good work.
I have earlier worked in height & co. as quality assurance vice- manager and is very well verse with the job requirement at this post. I am sure I will not give you any chance to be disappointed with me in any way. I am also attaching my C.V. so that you can have a better look at my capabilities. Also attached are my merit certificates which I had received at my previous job. I assure you to be of utmost importance to your organization and if given a chance will prove my worth.