Dt: 24th July 2012
Mr. Carlos Hidrovo
Respected Mr. Hidrovo,
I am writing to express my interest for the position of Call center supervisor that is vacant in your prestigious organization. I have a bachelor’s degree in Science and have been working as a supervisor for the past two years. Now, I would like to implement my acquired skills and expertise to contribute positively towards your organization’s success.
Over the past two years of job period, my general responsibilities included:
- Monitoring all the operations to ensure compliance with the company’s policies and procedures.
- Resolving various complex customer issues.
- Communicating with the clients and vendors to ensure delivery of quality service and customer satisfaction.
- Implementing various process improvement strategies.
I have excellent oral and written communication skills and I have the ability and confidence to manage large teams effectively.
Additional capabilities are listed in the enclosed resume. I will be calling your office in the next two to three days to inquire about the possibility of a personal meeting.
Thank you very much for your time and consideration.